Privacy Policy

Privacy Policy for Balloon Trip Dubai

Introduction

Welcome to https://balloon-trip-dubai.terratrek.net! We are dedicated to maintaining a transparent and secure online environment for our users, ensuring their privacy is respected at all times. This Privacy Policy explains how we handle the personal data of visitors and users engaging with our website, applications, services, and products, collectively referred to as “our platform.”

Scope

This policy covers every aspect of your interaction with our platform, including but not limited to:

  • Accessing and using our websites, apps, and online services.
  • Participating in activities that involve the collection and processing of your data.
  • Receiving communications from us, such as newsletters, promotional offers, or transactional updates.

Please note that this policy does not extend to third-party platforms, applications, or services linked to our site through external links. These entities have their own privacy policies, and we encourage you to review them before engaging with their services.

Processing Activities

Our Privacy Policy guides how we engage in the following data processing activities:

  1. User Accounts: When you create an account on our platform, we collect and store your account information, including your name, contact details, and unique user ID.
  2. Payment Transactions: For purchasing services or products from us, we process payment information such as cardholder name, credit/debit card numbers, expiration dates, and security codes.
  3. Financial Data: This includes transaction histories and any financial records related to our services for accounting and fraud prevention purposes.
  4. Purchase Behavior: We track your purchasing habits, preferences, and patterns to enhance your user experience and personalize recommendations.
  5. Device Identification: Our systems may collect unique identifiers from your mobile device, such as IP addresses, advertising IDs, or device tokens, for technical and analytics reasons.
  6. Location Data: With your consent, we may access your location information to provide location-based services and tailor content accordingly.
  7. Feedback and Reviews: When you share feedback, ratings, or reviews on our platform, this information becomes part of your profile and may be visible to other users.
  8. Social Media Integration: If you log in through social media accounts or share content from our site on social media, we will collect data according to the privacy settings of those platforms.
  9. Product Interaction: We track your interactions with our products, such as views, clicks, and purchases, to improve product offerings and user experience.

Personal Data Collection

The types of personal data we collect are diverse and tailored to providing and enhancing our services:

  • Account Details: Name, username, email address, password (hashed), and profile picture.
  • Payment Information: Credit/debit card numbers, expiration dates, security codes, and billing addresses.
  • Financial Records: Transaction history, payment method details, and financial status updates.
  • Purchase Data: Product/service purchases, order history, and related information.
  • Mobile Device IDs: Unique identifiers for device tracking and analytics.
  • Location Data: GPS coordinates or address information (with user consent).
  • Feedback & Reviews: Written feedback, ratings, and associated metadata.
  • Social Media Profiles: User ID, profile name, and public posts (when shared on our platform).
  • Product Interactions: Clickstream data, view counts, and purchase behavior.

Cookies Policy

We use cookies to enhance your experience and provide valuable insights:

  • Strictly Necessary Cookies: Ensure the basic functions of our platform, such as login and navigation.
  • Preference Cookies: Remember user preferences for a personalized experience.
  • Analytics Cookies: Track website usage and visitor behavior to improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their devices.

Data Retention and Deletion

We adhere to data retention policies based on legal requirements and business needs:

  • Personal data is retained for as long as necessary for the purposes it was collected, unless a longer period is required by law or valid business interests.
  • Once the data is no longer needed for these purposes, we securely delete or anonymize it to protect your privacy.

Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your personal data in certain circumstances.
  • Restriction: Limit our processing of your data under specific conditions.
  • Data Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Object: Object to the processing of your data for legitimate interests or direct marketing purposes.
  • Non-Discrimination: Be free from discrimination when exercising your data rights.

To exercise any of these rights, please contact our Data Protection Officer via the contact information provided below.

Changes to Privacy Policy

We reserve the right to update this policy at any time to reflect changes in our practices or legal requirements. Significant changes will be notified through our website and/or direct communication with users.

Contact Us

If you have any questions, concerns, or data-related requests, please contact us:

We appreciate your trust in our commitment to protect and respect your privacy.